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'The Defining-Moment Issue': Page 2 of 2

Customers want their strategic vendors to show them they're changing the way they develop products so that security is built into the core. That these vendors are seeking input from the researchers who discover bugs in their products. That these vendors will delay a product rollout or eschew a feature or level of integration to tighten security. Customers also want to learn how many dollars and hours their vendors are spending on security. They want to see quantifiable progress.

In an address to a conference in Florida the same day as the Office rollout in New York, Microsoft CEO Steve Ballmer outlined some steps the company is taking, like building distributed firewall technology into the next versions of Windows 2003 Server and XP. Ballmer called information security "a defining-moment issue for us," conceding: "I know we need to do better." In fact, it's a defining-moment issue for many vendors, all of which need to do better.

--Rob Preston, [email protected]

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